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Shipping And Returns

Shipping & Returns

 

FREE UK SHIPPING!
on orders of £350 or more

 

Orders over £350 are shipped free to Mainland UK.
Extra charges may apply to none Mainland UK.
Small orders and parts may be shipped by Royal Mail.
Orders under £350 will be subject to a £6.99 P&P shipping fee to mainland UK.
 
 

Shipping & Returns

 

Shipping
Shipping is free for orders over £350, dependant on size as to how we ship smaller items out. Standard shipping is £6.99.

We Currently only ship to mainland UK. if you are from outside UK, Please contact us to arrange the best shipping for you.

Note: for None Mainland UK then Extra shipping fees will apply. Please contact us for best shipping costs.
For none UK/EU destinations, then the Customer is responsible for any local Clearance fees and/or tax's.

 

Returns

We understand that from time to time you may wish to return a product to us.

We have a 30 day returns policy to enable you to return products to
us in appropriate circumstances.


Where you have no other legal right to return a product and receive a refund or
exchange, then you will nonetheless be entitled to return a product to us where:

  • we receive the returned product within 7 days following the date of purchase of the product.
  • the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend you send the item tracked and insured.
  • We may charge a Re-Stocking fee of £25 on Special Order items or High Value Items like large Kits etc, this is to cover costs that we incur as a result of return of unwanted goods.
  • NOTE: We can NOT refund the cost of any shipping


Returns procedure

In order to take advantage of your rights under this returns policy, you must:

  • Return the item to us at your own cost
  • Include a covering note detailing why you no longer need the product
  • MUst Include a copy your receipt  or other acceptable proof of purchase.



The following kinds of products may not be returned under this policy:

  • Live Goods
  • Custom made goods
  • Special order goods

Refunds


We will give you a refund for the full price of any product properly returned by you in
accordance with the terms of this returns policy excluding the original
delivery charges and excluding the costs of returning the product to us.

 

Improper returns

Where you return a product in contravention of this policy (and where you do not have
any other legal right to return the product):

  • we will not refund or exchange the product;
  • we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

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